![]() ![]() If so, try reconnecting to the DVR via the mobile app with the default login parameters. Now, check if the DVR UID Status is switched to “ON”. Reset the DVR to default by going to the DVR Main Menu – Maintenance Menu – Maintenance – Reset Default – select OK.Then connect the Ethernet cable back to the DVR. Check that your computer can access the internet using the Ethernet cable. Turn off the WiFi on your computer, and switch the DVR’s Ethernet cable to your computer.If it is impossible to connect the DVR directly to the router, try these steps below. If your DVR is connected to a WiFi extender, please try connecting it directly to the router.If the IP address appears as “0.0.0.0” and UID Status is “OFF”: You can find this information at the DVR Main Menu, Network Menu. To help things move along more quickly, please send us your DVR’s Network Page, QR Code Page, and password and we’ll troubleshoot remotely. If the previous steps didn’t help, contact us at for remote support. Once bitrate settings are adjusted, try remotely accessing your DVR again with your mobile device or computer.To adjust bitrate settings, go to the DVR Main Menu > Record Menu > Video & Audio > change the Quality setting from High to Custom > lower the bit rate for sub-stream (remote viewing) to 256 > Copy to All > Apply. Note: If after turning on or rebooting the DVR, there is no picture on your. If your network’s upload speed is less than 5 Mbps (for a 4 Channel DVR) or less than 10 Mbps (for an 8 or 16 Channel DVR), try reducing the bitrate on the DVR to help improve the streaming service. Step 2: In the main menu window click the Setting option to bring up the.Check your network speed here and email the results to us at We’ll need to understand your network speed before continuing to adjust your settings.If a valid IP address appears and the QR Status is switched on: Next, go to the QR Code page to see whether the UID status is switched to “ON”.Go to the DVR Main Menu, Network Menu, ensure the network type is set to DHCP, then select Apply to see whether a valid IP address appears.If you’d like to troubleshoot the problem directly and skip remote-support, the following information can help you to get things working again. If you still need help, contact us at for remote support.Reconnect the cable or try a different one. Avoid using a WiFi extender as this can result in network issues. Check that the DVR is firmly connected to the router using an Ethernet cable.Make sure that you’re using the latest firmware to ensure your security DVR is as reliable as possible.If you’re having trouble with accessing your DVR for remote viewing, here are some simple steps for you to try.
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